ABOUT US

Royal Capelli

WE HAVE A PASSION FOR YOUR HAIR CARE

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Discover the Beauty World of Royal Capelli

At Royal Capelli, we bring over 15+ years of expertise in the beauty industry to redefine luxury hair care. Founded by Fachanda, a seasoned professional dedicated to excellence, our brand is built on the belief that healthy, beautiful hair is a lifestyle.

Our exclusive, botanical-infused hair care products are designed for professionals and beauty lovers who demand the best. We combine premium ingredients, expert craftsmanship, and innovation to create products that nourish, strengthen, and enhance every hair type.

Why Royal Capelli?

~15+ years of professional experience

~Luxury botanical-based formulas

~Salon-quality results at your fingertips
~A commitment to excellence and innovation

Discover the Royal Capelli difference—where beauty meets luxury, and every strand tells a story of care and confidence.

Our Services

At Royal Capelli, we offer a wide range of beauty services to meet the needs of our clients, including haircuts and hairstyles. Our experienced and skilled beauty professionals are dedicated to providing top-notch services to our clients.

Cancellation Policy

By booking an appointment a charge of 25% of the cost of your appointment will be charged on the day of your missed appointment.

A missed appointment is defined as:

*A no-show.

*Cancelling without a 48 hour notice of the appointment

Lateness that does not allow your stylist the time needed to complete the service(s) you booked. PLEASE text

678-304-0970 if you're going to be more than 10 mins late

Thank you for understanding. We cannot wait to take care of you and your haircare needs!

Your relaxation is our priority. We ask that you please don't bring extra guest to your appointment

Terms & Conditions

NO EXCHANGE & RETURN POLICY

Due to the nature of our luxury hair care products and extensions, all sales are final. We do not offer exchanges, refunds, or returns.

Order Accuracy: Please verify your order before checkout. We are not responsible for incorrect orders due to customer errors.
Damaged or Incorrect Items: If you receive a defective or incorrect item, you must notify us within 48 hours of delivery at crown@royalcapelli.com with clear photos and order details. We will review claims on a case-by-case basis.
Refusal of Packages: If a package is refused or marked as undeliverable due to an incorrect address, we are not responsible for reshipping costs.

CHARGEBACK & FRAUD PREVENTION POLICY

Unauthorized Chargebacks: Filing a chargeback without a valid reason is considered fraudulent. We actively dispute all chargebacks with evidence of transaction approval, shipping confirmation, and customer communication.
Fraud Prevention: To prevent fraud, we may request additional identity verification before processing an order. Orders flagged as high risk may be canceled at our discretion.
Legal Action: Fraudulent chargebacks will result in legal action and may be reported to collections agencies, affecting your credit standing.

GOVERNING LAW & DISPUTE RESOLUTION

Governing Law
These Terms & Conditions, and any disputes arising from purchases made on www.nouriflow.hair, shall be governed by and interpreted under the laws of the State of Georgia, without regard to conflict of law principles.
Dispute Resolution

Initial Resolution: Before taking legal action, both parties agree to attempt to resolve disputes informally. Contact us at [your customer support email] for resolution.
Binding Arbitration: If no resolution is reached, disputes shall be resolved through binding arbitration in Fulton County, Georgia.
Class Action Waiver: You waive your right to participate in any class-action lawsuit or class-wide arbitration against Royal Capelli.
Attorney’s Fees: In any dispute, the prevailing party shall be entitled to recover reasonable attorney’s fees and legal costs.

SHIPPING POLICY

Processing Time:
All orders typically require 3-5 business days to be processed before shipping. During peak times, processing may take slightly longer, but we will do our best to keep you informed.
Shipping Confirmation:
We ship orders via USPS (Domestic), FedEx and DHL (International) Once your order has been shipped, you will receive an email confirmation containing your tracking number. This will allow you to monitor your shipment's progress until it arrives at your doorstep.
Signature Requirement:
For your security, all orders will require a signature at delivery. This policy helps prevent theft and ensures that your package is received safely.
Lost or Stolen Packages:
While we take every precaution to ensure your order arrives safely, we cannot be held responsible for lost or stolen packages once they are marked as delivered. We recommend checking your tracking information closely and contacting your carrier for assistance if necessary.
Incorrect Addresses: Orders with incorrect shipping addresses will not be refunded. If returned to us, reshipping fees apply.

If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for your understanding and support!