Privacy Policy

At Royal Capelli (“we,” or “us”), we value the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services (“users,” “you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Message Frequency

Message frequency may vary based on user activity, upcoming appointments, or ongoing promotions. You may receive up to 4 messages per week, but not more than 10 messages per month.

Opting Out

You may opt out of SMS messages at any time by replying STOP to any message you receive. After you opt out, you will receive one final message confirming your decision. No further messages will be sent unless you opt in again.

Help & Support

For assistance or more information, reply HELP to any message or contact us at:  Email: crown@royalcapelli.com Phone: 678-304-0970

Message and Data Rates

Message and data rates may apply. Charges are based on your wireless service plan with your mobile carrier. Royal Capelli is not responsible for any charges incurred from receiving our SMS messages.

Data Privacy

Your information will be used solely for communication purposes and will never be sold, rented, or shared with third parties without your consent, except as required by law. For more details on how we protect your information, please review our Privacy Policy.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. 

Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. After opting out of receiving such messages from us, users may continue to receive administrative messages from us that are necessary to service User accounts.

Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners. You can learn more about Google’s privacy practices and your options for how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website.

Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at crown@royalcapelli.com

Third-Party Content

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA), in addition to other US privacy laws, with respect to any Personal Information we collect or use from children under the age of 13. If you have questions about how we handle children’s data, you can contact us at crown@royalcapelli.com.

International Visitors

Our Services are hosted in the United States and intended for use by individuals located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with operating the Services and storing or processing data. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

Changes to this Privacy Notice

We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.

Contact Us

All feedback, comments, requests for technical support, and other communications relating to the Sites and our data collection and processing activities should be directed to: crown@royalcapelli.com.

Cancellation Policy

By booking an appointment a charge of 25% of the cost of your appointment will be charged on the day of your missed appointment.

A missed appointment is defined as:

*A no-show. 

*Cancelling without a 48 hour notice of the appointment 

Lateness that does not allow your stylist the time needed to complete the service(s) you booked. PLEASE text

678-304-0970 if you're going to be more than 10 mins late

Thank you for understanding. We cannot wait to take care of you and your haircare needs!

Your relaxation  is our priority. We ask that you please don't bring extra guest  to your appointment

Terms & Conditions

NO EXCHANGE & RETURN POLICY

~Due to the nature of our luxury hair care products and extensions, all sales are final. We do not offer exchanges, refunds, or returns.

~Order Accuracy: Please verify your order before checkout. We are not responsible for incorrect orders due to customer errors.

~Damaged or Incorrect Items: If you receive a defective or incorrect item, you must notify us within 48 hours of delivery at crown@royalcapelli.com with clear photos and order details. We will review claims on a case-by-case basis.

~Refusal of Packages: If a package is refused or marked as undeliverable due to an incorrect address, we are not responsible for reshipping costs.

SHIPPING POLICY

~Processing Time:
All orders typically require 3-5 business days to be processed before shipping. During peak times, processing may take slightly longer, but we will do our best to keep you informed.

~Shipping Confirmation:
We ship orders via USPS (Domestic), FedEx and DHL (International) Once your order has been shipped, you will receive an email confirmation containing your tracking number. This will allow you to monitor your shipment's progress until it arrives at your doorstep.

~Signature Requirement:
For your security, all orders  will require a signature at delivery. This policy helps prevent theft and ensures that your package is received safely.

~Lost or Stolen Packages:
While we take every precaution to ensure your order arrives safely, we cannot be held responsible for lost or stolen packages once they are marked as delivered. We recommend checking your tracking information closely and contacting your carrier for assistance if necessary.

~Incorrect Addresses: Orders with incorrect shipping addresses will not be refunded. If returned to us, reshipping fees apply.

If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for your understanding and support!

Last updated: May 14, 2025